Refund and Cancellation Policy

Plans and prices

PrepMyPlate Premium costs $7.99 per month or $59.99 per year, in US dollars. Subscriptions renew automatically at the end of each billing period until you cancel.

Payments are sold through Link, Stripe's checkout service, which acts as the merchant of record. Your receipts come from Link.

The free trial

Every new account gets 7 days free with every feature. You don't need a card to start, and you won't be charged when the trial ends. To keep using PrepMyPlate after the trial, you choose a plan and subscribe.

If you subscribe during your free trial, your paid plan starts right away and your first payment is taken when you subscribe, not when the trial ends.

Cancelling

You can cancel any time from Manage subscription on the pricing page, which opens the Stripe customer portal. You can also manage your subscription through Link.

When you cancel, you keep access until the end of the period you already paid for. You won't be charged again.

If you delete your account in Settings, we cancel your subscription right away as part of the deletion, and you won't be charged again. Deleting your account ends your access immediately, and any time left in your current billing period is lost.

Refunds

Payments are non-refundable, including for partial billing periods and unused time, except where required by law.

Stripe, as merchant of record, may issue refunds itself in some cases, for example where consumer protection laws give a right to cancel.

Switching plans

You can switch between monthly and annual through Manage subscription.

Billing problems

If you think you were charged in error, contact us before disputing the charge with your bank. It is usually faster.

Contact

Email admin@prepmyplate.io with the email address on your account. Please don't send card numbers. You can also contact Link support about a charge.

Changes

We may update this policy. We'll update the date above and let you know about material changes.